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TOSS in Holland

FAQ’s

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Hiring in the Netherlands

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Working in the Netherlands

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Living in the Netherlands

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Finding a job in the Netherlands

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Recruiting a highly skilled migrant

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Furniture rental

Hiring in the Netherlands

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What is a payroll company?

The payroll company relieves you of all the administrative responsibilities related to employers. It handles tasks such as labor contracts, annual income statements, salary administration, and pension management.

How to register a foreign company?

TOSS can assist you with registering a foreign entity with the Tax Authorities without a permanent establishment.

What is a CAO?

Collective agreements, known as CAOs, establish mutually agreed upon terms and conditions of employment between employers (or employers’ organizations) and employees (represented by trade unions). These agreements encompass various aspects such as salaries, work hours, notice periods, and retirement benefits.

What does CAO stand for?

CAO (Collectieve Arbeidsovereenkomst) means Collective Labor Agreement (CLA).

What is IND sponsorship used for?

With an recognized IND sponsorship is a company allowed to hire highly skilled migrants.

How can I become a recognized sponsor with the IND?

In order to be recognised as a sponsor, your organization needs to complete an IND procedure. Upon successful recognition, your organization will be included in a publicly accessible register located at www.ind.nl.

Who pays the IND fees?

If TOSS is processing your Highly Skilled Migrant permit application, as a recognized IND sponsor, we will receive the IND fee on your behalf. This fee will then be included in the first invoice you receive from TOSS. You can check the current fee amount on www.ind.nl.

Do I have to be an IND sponsor to hire an expat?

Prior to hiring highly skilled migrants from a non-EU country, your company must obtain recognized sponsorship status.

Working in the Netherlands

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What is BSN?

The BSN (Burger Service Nummer) is a citizen service number. This is a unique registration number for everyone living the Netherlands. A BSN is required for opening a bank account, starting a job or to obtain health insurance.

Do you have an exemption from the MVV if you come back to the Netherlands after 2 years?

Yes, you are exempt from the MVV requirement if you return to the Netherlands within 2 years of leaving the country. It is always good to double check this with the IND beforehand.

I am going to work in the Netherlands as a highly skilled migrant but my passport is almost expired. Is that a problem?

If you are a non-EU citizen, at the time your employer submits the application you must have a passport that is valid for at least 6 months.

I'm a non-EU citizen going to work in the Netherlands and my passport is almost full, is that a problem?

When picking up your MVV often 1 or 2 pages are needed.

I want to leave the Netherlands for a short period of time but I haven’t got my new residence card yet

It could be that you want to go on vacation, but your current residence permit will expire exactly in that period; the application for the extension has already been granted but you have not yet been able to make an appointment to collect the residence permit.

You may then be eligible for a return visa. If you have Brazilian nationality, this is not necessary. You can then freely travel in and out of the Netherlands. Keep your current (expired) residence card handy and also take the letter of approval with you as proof if necessary.

What does Loonheffingskorting mean?

Loonheffingskorting is in fact a payroll tax reduction. It can be requested through your employer. You pay less wage tax and receive higher wages. Loonheffingskorting is applied to the position with the highest salary.

When will I receive my payslip?

Most of the time, the day after you receive your monthly salary, your payslip will be sent to you by email or published in the TOSS portal.

When will I receive my salary?

Generally, the first working day before the 25th of the month is a customary payment date. This is also the case if you work with TOSS. If this is on a national holiday or on a weekend, you will be paid the day earlier.

What does the 30% ruling entail?

The 30% ruling is a Dutch tax facility that encourages foreign workers with specific skills or expertise to come work in the Netherlands. If eligible, the employer can grant you a tax-free allowance equal to 30% of your gross wages.

Am I entitled to a minimum income?

In The Netherlands minimum salaries apply for everyone, click on this link to find out the most current rates.

If you are a non-EU citizen planning to work in the Netherlands as a highly skilled migrant, when you are employed after an orientation year, minimum salaries will be determined by the IND.

If you have a Tourist visa, are you allowed to stay in the Netherlands during the application process for your Highly Skilled Migrant (HSM) visa?

No, that is not allowed. Your entry visa, the MVV, must always be obtained in the country of permanent residence, and the Netherlands is not considered so based on a Tourist visa. You must leave the Netherlands at the latest one day before the application is submitted to the IND (Immigration Office).

Living in the Netherlands

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Does TOSS in Holland offer corporate housing services for international companies?

Yes, TOSS helps the highly skilled migrant and their companies who aproach us with housing.

Will TOSS in Holland set up my gas, electricity and water bills for me?

TOSS can assist you in registering with the right fit supplier for your case.

What is meant by a upholstered or a furnished house?

Upholstered means that the residence includes flooring and curtains. You need to bring your own furniture. Furnished means the residence comes with essential furniture.

What kind of taxes do I pay as a tenant?

As a tenant, you are typically responsible for two local taxes: household waste tax (afvalstoffenheffing) and water tax (waterschapbelasting). Household waste tax covers the collection and processing of your household waste, while water tax is billed separately by the local water board and supports water cleaning, sanitation, and flood prevention efforts.

Can the landlord terminate the lease as well?

The landlord can terminate the lease only after the agreed rental period by providing a valid legal reason for termination.

Are pets allowed?

Most Dutch housing contracts do not include provisions regarding pets, unless specified by the property owner or prohibited by the housing complex. Being honest about your intentions is important to prevent potential issues.

What does a Diplomat clause entail?

Formally, the diplomatic clause refers to the provision within a lease agreement indicating that the landlord is temporarily leasing their personal residence and intends to reclaim it once the lease term concludes. However, in the rental property realm, the term is also employed to describe a clause that grants tenants the right to terminate the lease prematurely under compelling job-related circumstances or unforeseen situations beyond their control.

Finding a job in the Netherlands

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Which industries do you collaborate with?

While our primary emphasis is on S.T.E.M (Science, Technology, Engineering, Mathematics), TOSS also welcomes applications from various other sectors such as marketing, sales, HR, and more. If uncertain, we encourage you to submit your open application regardless, as we may have suitable opportunities available that you may not expect.

What are the benefits of partnering with a recruitment agency?

Working with a recruitment agency offers several advantages. Firstly, these agencies often have direct access to hiring managers, increasing the likelihood of a candidate being seriously considered for a position. Additionally, recruitment agencies assist candidates in enhancing their CVs and improving their overall presentation. Lastly, it’s worth noting that this service is provided to candidates free of charge.

Are there any fees?

There are no fees for the job seeker; the employer covers the cost of our service.

Are there any opportunities for freelancers?

Absolutely, in that scenario, we simply need to establish a mutually agreeable arrangement.

What is the typical duration of the entire recruitment process?

The length of the process can vary due to a range of factors. In certain situations, it can be quite quick, particularly if the employer does not require specific evaluations or multiple interview stages. However, in other cases, the process can be more time-consuming (such as when the candidate needs to relocate from another country, undergo Visa procedures, or complete multiple assessments).

If I don't hold EU citizenship, will it be an issue?

TOSS is an acknowledged IND sponsor and can help you with the Visa procedure.

What if I live in another country?

TOSS Housing department can assist you with the relocation process.

What if I am not immediatly available for the job?

We will save your profile in our database and begin searching for suitable opportunities based on your preferred start date.

What if I'm unsatisfied with the job?

In the event of job dissatisfaction, you have the option to resign from your position in accordance with the notice period stated in your contract. Rest assured, we will make every effort to help you find a new opportunity.

Recruiting a highly Skilled Migrant

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Which kinds of companies/assignments do you collaborate with?

TOSS collaborates with companies of all types.

What happens if the candidate does not hold EU citizenship?

Having a non-EU nationality is not an issue, as TOSS is an acknowledged IND sponsor, and is able to provide assistance with the Visa procedure.

What if the candidate lives overseas?

TOSS has the capability to aid in the relocation process through our TOSS Housing department.

What are the fees?

We can reach an agreement on two main categories: a single recruitment fee or a monthly fee based on the gross salary.

What if we have hired someone through TOSS and we are not satisfied?

It is always possible to agree on a trial period, and of course, you can terminate the contract according to our agreed conditions, as well as according to Dutch law.

The proposed employee that we have hired on our own payroll is not satisfactory, what now?

 If you cannot resolve it together, we advise you to seek legal counsel.

Furniture Rental

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Do you rent out new or used furniture?

In the context of sustainability, we will re-rent most of the used items. Each piece is of high quality and is in showroom condition or has minor signs of wear. We inspect and cleanse everything thoroughly, after which it can be used again if necessary.

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I am a diplomat, is there a diplomatic clause?

Yes. There is a diplomatic clause that allows early termination of the lease upon departure abroad.

Can I buy the furniture at the end of the rental period?

Yes, that’s possible. Feel free to contact us to discuss the possibilities.

What happens at the end of the rental period?

You can choose from several options:

  • You can extend the rental period
  • You can buy the furniture
  • We can discuss a date for us to collect everything

I would like to rent for an indefinite period, how does that work?

Together, we would have to agree on a rental period for this rental period is one of the factors determining our rental price. In addition, if you decide to terminate the agreement unexpectedly, we would be forced to charge the remaining rent as a result.

Can I extend my rental contract?

Yes, that’s possible. Feel free to contact us to discuss the possibilities.

What is the notice period?

An agreement is entered into for a fixed term. A few weeks before the end of the rental period, your contact person will contact you to discuss the end of the rental period. If you decide to extend the existing agreement, a notice period of 1 month applies.

How do I cancel my contract?

Please contact your contact person if you want to cancel the contract. We will then discuss the conditions/consequences of early termination of the agreement with you.

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How does the pick-up process work?

We will contact you before the end of the rental period to discuss when the inventory can be picked up again. If you have a desired date in mind, we would of course like to hear from you well in advance.

What are the collection costs?

The removal of the furniture is included in the agreed rental price.

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I am dissatisfied with what has been delivered, now what?

In the unlikely event that something does not meet your requirements, please contact us. We are happy to look for a solution with you.

What if an item of choice is not available at the time of delivery?

We have a large stock, which means that we can immediately offer an equivalent alternative.

Something is broken, now what?

Our furniture is solid and can withstand everyday knocks. We therefore offer a 100% service guarantee on all delivered items during the entire rental period. In the unlikely event that something breaks, we would be happy to discuss the options with you.

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How much does it cost to rent furniture?

There is furniture for almost any budget. The price depends on various factors such as the required items, rental period, number of occupants and desired version (standard/exclusive). Delivery of the furniture is included in the agreed rental price.

I have a fixed budget. Can you offer a customized package?

There is furniture for almost every budget. We are happy to help. Call or email us to discuss your wishes and the possibilities.

Do I have to pay a deposit?

Yes. We ask you to pay a deposit. The amount depends on various factors such as the size of your order and the rental period. You will find the deposit amount in the offer.

Do I have to pay in advance?

Before delivery, we will charge the deposit and the first month’s rent.

When will I get my deposit back?

Your deposit will be returned when we have collected and checked all rented items. This takes a maximum of 3 weeks.

What does the delivery and installation cost?

Delivery, installation and mounting of the furniture is included in the agreed rental price. You do not pay extra for assembly or installation.

How do I make a payment?

Payment is usually made via a monthly invoice. Of course, a monthly automatic debit is also possible.

Do I get a discount when I pay the total rent in one go?

Yes. When you pay the total rent in one go, we apply a payment discount of 5% to the total rent.

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How does the delivery process work?

We deliver the requested furniture on the agreed date. On location, we put the furniture in the right place and leave everything ready for use.

What is the delivery time?

Please contact us to discuss the possibilities.

Do you also deliver outside office hours?

No. We usually deliver on working days from 8:00 am. If you find yourself in an exceptional situation, please let us know.

Can I pick up my order myself?

No. We deliver on the agreed date, time and place with our own transport and a team of in-house relocators we can trust. We are happy to take care of everything for you: delivery and installation are included in the agreed rental price.

Do you also deliver near me?

We deliver throughout the Netherlands, Belgium, Luxembourg and West Germany. We might also go beyond these borders on request.

Do I have to be present at the delivery?

You do not need to be present in person, but we do expect someone to be on site to hand over a key or to let us in.

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I have a specific interior style in mind, can you deliver it?

We work with three different styles. Do you have something else in mind? No problem: we would be happy to discuss your specific requirements..

Do you also supply household goods and appliances?

Yes. We also supply kitchen utensils and household appliances from washing machines and televisions, to kettles and irons.

Can you provide the upholstery?

If desired, we can also take care of your upholstery, window and floor coverings. All our services are of course perfectly compatible with each other, so that you are provided with a perfect interior.

Can I buy your furniture?

Yes. It is possible to buy the furniture immediately or after the rental period. Please contact us to discuss the possibilities.

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Is the furniture insured?

Home contents insurance is included in the agreed rental price.

Can I cancel the insurance?

No. Home contents insurance is included in the rental price. Although it is not required by law, we consider it wise to insure the household effects against damage due to fire, theft, water and storms.